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Double R Supply Returns Policy
Our return policy is straight forward and customer friendly. You can feel confident shopping with us—after all—we have been in business a long time. Policy is a common sense approach to doing business. We will take any item back within 10 days of purchase as long as it is within the constraints of the manufacturer’s return policy ( which we are obligated to honor ) and the following conditions are met.
THE ITEM MUST BE IN ORIGINAL CONDITION & MUST BE RETURNED IN THE ORIGINAL PACKAGING
We are unable to accept back any item that has been abused or damaged. In addition, we cannot accept back any item that is not in the original packaging and includes all original warranties, instructions, etc. These are constraints set forth by the manufacturers and we are obligated to honor their policies in returns. Items returned in poor condition or having damaged or missing Parts will not be credited.
RETURN SHIPPING CHARGES MUST BE PAID BY CUSTOMER
Unless Double R Supply is specifically at fault, the customer is responsible for paying return shipping costs. FOR RETURNS a 20% restocking fee, plus the initial cost of shipping the item(s) to the customer, will be charged on items returned without exchange. FOR EXCHANGES: The customer will be responsible for the shipping and return shipping costs on the original item(s).
THE ITEM(S) MUST BE RETURNED FULLY INSURED
The customer is responsible for providing shipping insurance that fully covers the price of any item(s) being
returned. If assistance is needed, please call us at
866-325-7779
THE CUSTOMER MUST OBTAIN A RETURN AUTHORIZATION NUMBER ( RAN ) FROM DOUBLE R SUPPLY PRIOR TO RETURNING THE ITEM(S)
To obtain a RAN, give us a call at 866-325-7779 or email us at
Be sure the outside of the returned box has the RAN clearly posted along with your name and address. Boxes received back at our warehouse without RANs clearly posted on their exteriors will be returned to sender at sender’s expense.
WARRANTY ITEMS
Double R Supply sells the highest quality products, most of which carry a manufacturer’s warranty. Email us the details of your warranty assistance needs to Customerservice@dblrsupply.com. We will take care of the problem or put you in touch with the manufacturer if the situation warrants it. Warrantys are offered and serviced by the manufacturers.
For the health of our staff & the sanitation of our facilities, absolutely no returns on used incubation or brooding equipment under any circumstances . We will assist you with warranty claims with the manufacturer if needed.
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