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Welcome Note From Our Owners!
Dear Fellow Animal Enthusiast,
Welcome to our store! After spending some time here at dblrsupply.com, we think you'll agree that this site has the most comprehensive selection of pet, small farm and equestrian equipment, apparel and supplies on the web, as well as some great guaranteed low prices.
Since 1992 our company has been serving the needs of professional and amateur animal lovers alike.
Unlike many dot-com merchants, we run a customer-focused company. We believe our service is the best you will find in the industry. Service means interaction with people. But because we are people, we (or the others on whom we depend, like freight carriers and manufacturers) occasionally make errors. We hope you will never experience any of these errors. However, if you do I want you to be assured we will do our best to quickly correct the situation.
This recovery is what really separates good companies from mediocre companies and is the single largest reason for hundreds of unsolicited letters we have received from customers.
Best regards,
Michelle D Rogers
Chief Operations Officer
P.S. I challenge you to find this offer from any other e-commerce COO... If you have a problem that our staff cannot handle please feel free to call me, mail a note, or send e-mail to me at CustomerService@dblrsupply.com entering ATTN: M Rogers in the subject line.
P.P.S. Oh yes, please, please do e-mail other suggestions to me as well. We may never be the biggest but we sure do want to be the best!
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